11 Performance Indicators - Important Corporate Matters
11.1 Performance Indicators - Important Corporate Matters
The following performance indicators, which do not relate directly to our three priorities, are still of corporate importance and we will be monitoring progress with quarterly reports to Management Team and Cabinet.
To assist the reader this set of PIs are out in Tables 24 to 32 under the following sub-headings.
|
Table Number |
Table Title |
Table Number |
Table Title |
|
24 |
Performance Management & Corporate Health |
29 |
Community Safety & Community Services |
|
25 |
Income, Finance & Efficiency |
30 |
Housing Provision |
|
26 |
Satisfaction with Services & Service Delivery |
31 |
A Better Future through Partnership |
|
27 |
Quality of Service |
32 |
A Sustainable Future for South Cambridgeshire |
|
28 |
Cleaner Villages & Environmental Quality |
|
|
Table 24 - Performance Management & Corporate Health
|
# |
PI Description |
Past Performance |
Future Targets |
||||||
|
04/05 |
05/06 |
06/07 |
07/08 |
08/09 |
|||||
|
Target |
Actual |
Upper Quartile |
Target |
Actual |
Target |
Target |
Target |
||
| Performance Management | |||||||||
|
BV12 |
Working days lost to sickness per FTE employee |
8 |
13.1 |
8.48 |
11 |
10.75 |
10.5 |
10 |
9.5 |
|
SX27 |
% of BV PIs in top quartile |
|
32% |
|
40% |
Note 1 |
42% |
45% |
50% |
|
SX28 |
% of BV PIs which have improved |
|
64% |
|
45% |
54% |
60% |
62% |
65% |
|
SX29 |
% of BV and Local PIs which have improved (Note 2) |
|
62% |
|
55% |
52% |
58% |
60% |
65% |
|
SX32 |
% of BV PIs which have worsened (Note 2) |
|
27% |
|
25% |
30% |
20% |
17.5% |
15% |
|
SX33 |
% of BV and Local PIs which have worsened (Note 2) |
|
27% |
|
20% |
35% |
17.5% |
15% |
12.5% |
| Corporate Health | |||||||||
|
SF713 |
Average spending on training per employee |
£400 |
£347 |
|
£400 |
£250 |
£450 |
£450 |
£450 |
|
SF714 |
% staff who think Council is good employer to work for |
80% |
80% |
|
2 yearly |
|
83% |
2 yearly |
88% |
|
SF715 |
% councillors attending at least one training session (Note 3) |
80% |
85% |
|
85% |
61.4% |
68% |
72% |
78% |
|
SX5 |
% employees leaving voluntarily |
12% |
8.1% |
|
10% |
10.1% |
13% |
13% |
12% |
|
SX20 |
% staff with completed staff appraisal (Note 4) |
100% |
97% |
|
100% |
100% |
100% |
100% |
100% |
Note 1: SX27 - This data will not be available until the DCLG publishes the national comparative information in December 2006.
Note 2: SX29, 32 & 33 – These figures may change once the data has been audited in September 2006.
Note 3: SF715 - The 05/06 target was not achieved as the budget was cut from £11,560 to £5,560 due to capping.
Note 4: SX20 - Some appraisals were not completed on time, due to workload and restructuring pressures. The deadline was extended to 31st May for 2006 only.
Table 25 - Income, Finance & Efficiency
|
# |
PI Description |
Past Performance |
Future Targets |
||||||
|
04/05 |
05/06 |
06/07 |
07/08 |
08/09 |
|||||
|
Target |
Actual |
Upper Quartile |
Target |
Actual |
Target |
Target |
Target |
||
|
BV9 |
% Council Tax collected |
99.2% |
98.3% |
98.5% |
98.6% |
98.3% |
98.8% |
99% |
99.2% |
|
BV10 |
% non-domestic rates received |
99% |
98.5% |
99.2% |
98.8% |
98.5% |
99% |
99.2% |
99.4% |
|
BV66a |
% rent collected |
99% |
97.4% |
98.74% |
98% |
97.29% |
98% |
98.3% |
98.5% |
|
BV66b |
% tenants with more than 7 weeks arrears |
|
|
New 5/6 |
Not set |
6.03% |
5.5% |
5.5% |
4.5% |
|
BV66c |
% arrears tenants with Notices Seeking Possession served |
|
|
New 5/6 |
Not set |
20.18% |
30% |
25% |
20% |
|
BV66d |
% tenants evicted due to arrears |
|
|
New 5/6 |
0% |
0% |
0% |
0% |
0% |
|
BV76a |
Benefit claimants visited per 1,000 caseload (Note 5) |
375 |
410.75 |
296.6 |
415 |
421 |
400 |
400 |
400 |
|
BV76b |
Fraud investigators employed per 1,000 caseload (Note 5) |
0.3 |
0.19 |
No data |
0.19 |
0.18 |
0.17 |
0.17 |
0.17 |
|
BV76c |
Fraud investigations per 1,000 caseload |
60 |
59.67 |
59.53 |
45 |
43.91 |
44 |
44 |
44 |
|
BV76d |
Prosecutions/sanctions per 1,000 caseload |
4 |
7.51 |
6.25 |
7.5 |
10.09 |
10 |
10 |
10 |
|
BV79a |
% cases where benefit calculation was correct |
100% |
98.8% |
99% |
99.1% |
98% |
99% |
99% |
99% |
|
BV79bi |
% overpayment recovered excl: Council Tax. (was BV79b) |
62% |
65.71% |
53.59% |
Not set |
51% |
52.5% |
53% |
53.5% |
|
BV79bii |
% Housing Benefit overpayments recovered |
|
|
New 5/6 |
Not set |
28.04% |
29% |
29.5% |
30% |
|
BV79biii |
% Housing Benefit overpayments written off |
|
|
New 5/6 |
Not set |
3.27% |
3% |
3% |
3% |
|
SF706 |
Percentile (%) position in the CIPFA benchmarking group for rate of return on investments. |
New 4/5 |
99% |
|
Note 2 |
Note 3 |
Note 2 |
Note 2 |
Note 2 |
|
SF707 |
% variation GF outturn and the original Budget (Note 4) |
<3% |
4.7% |
|
<3% |
10% |
<3% |
<3% |
<3% |
|
SX17 |
Income (£'s) from other funding agencies as result of the Community Services capital grants programme |
100,000 |
131,481 |
|
105,000 |
195,229 |
150,000 |
160,000 |
170,000 |
Note 1: SF706 - South Cambridgeshire achieved an 04/05 rate of return of 4.84%, which resulted in our being second out of a group of 139 authorities that reported to CIPFA. The rate of return for the 139 authorities ranged from 4.45% to 4.92% and the average was 4.65%.
Note 2: SF706 - The annual target is "to achieve a greater return than the CIPFA average over a 5-year rolling period".
Note 3: SF706 - The actual is not known as it depends on the CIPFA benchmarking group performance, which will not be known until late in 2006.
Note 4: SF707 - The Council’s 05/06 budget was substantially reduced from the original because of capping.
Note 5: BV76a/b – The number of claimants visited per 1,000 caseload is expected to reduce due to an increasing caseload.
Table 26 - Satisfaction with Services & Service Delivery
|
# |
PI Description |
Past Performance |
Future Targets |
||||||
|
04/05 |
05/06 |
06/07 |
07/08 |
08/09 |
|||||
|
Target |
Actual |
Upper Quartile |
Target |
Actual |
Target |
Target |
Target |
||
| Satisfaction with Services | |||||||||
|
BV111 |
% planning applicants satisfied |
|
|
81% |
|
|
80% |
|
|
|
SE223 |
% pest control customers satisfied with the service |
90% |
93% |
|
93% |
85% |
91% |
91% |
92% |
|
SE226 |
% satisfied with the way their EH request was handled |
92% |
89% |
|
92% |
82% |
92% |
93% |
93% |
|
SH328 |
% tenants who returned slip, satisfied with refurbishments |
|
|
New 5/6 |
90% |
91% |
92% |
94% |
95% |
|
SP908 |
% satisfaction of listed building applicants |
90% |
90% |
|
90% |
90% |
90% |
90% |
90% |
|
SX4 |
% satisfied with how they can contact the Council |
|
58% |
|
|
|
65% |
|
|
| Service Delivery | |||||||||
|
BV212 |
Average days to re-let council houses (was SH308) |
35 |
38 |
No data |
30 |
29 |
21 |
19 |
17 |
|
SE224 |
% missed collections put right within time limits - was SE200 |
|
85% |
New 5/6 |
95% |
100% |
100% |
100% |
100% |
|
SE225 |
% pest control first treatments within 4 working days |
80% |
90% |
|
90% |
85% |
83% |
85% |
87% |
|
SH301 |
% non-urgent repairs completed in time |
90% |
90% |
|
92% |
83% |
93% |
94% |
95% |
|
SH309 |
% urgent repairs completed within government time limits |
95% |
93% |
|
96% |
96% |
96% |
96% |
96% |
|
SH310 |
Average calendar days to complete non-urgent response repairs |
24 |
20 |
|
20 |
17 |
16 |
15 |
14 |
|
SH316 |
% homelessness applications processed within 33 working days |
85% |
90.6% |
|
92% |
85.6% |
End 6/7 |
|
|
|
SP902 |
% Planning decisions delegated to officers |
90% |
90% |
|
90% |
90% |
90% |
95% |
95% |
|
SP921 |
% of household planning applications within 8 weeks |
75% |
87% |
|
87% |
87% |
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