11 Performance Indicators - Important Corporate Matters
11.1 Performance Indicators - Important Corporate Matters
The following performance indicators, which do not relate directly to our three priorities, are still of corporate importance and we will be monitoring progress with quarterly reports to Management Team and Cabinet.
To assist the reader this set of PIs are out in Tables 24 to 32 under the following sub-headings.
|
Table Number |
Table Title |
Table Number |
Table Title |
|
24 |
Performance Management & Corporate Health |
29 |
Community Safety & Community Services |
|
25 |
Income, Finance & Efficiency |
30 |
Housing Provision |
|
26 |
Satisfaction with Services & Service Delivery |
31 |
A Better Future through Partnership |
|
27 |
Quality of Service |
32 |
A Sustainable Future for South Cambridgeshire |
|
28 |
Cleaner Villages & Environmental Quality |
|
|
Table 24 - Performance Management & Corporate Health
|
# |
PI Description |
Past Performance |
Future Targets |
||||||
|
04/05 |
05/06 |
06/07 |
07/08 |
08/09 |
|||||
|
Target |
Actual |
Upper Quartile |
Target |
Actual |
Target |
Target |
Target |
||
| Performance Management | |||||||||
|
BV12 |
Working days lost to sickness per FTE employee |
8 |
13.1 |
8.48 |
11 |
10.75 |
10.5 |
10 |
9.5 |
|
SX27 |
% of BV PIs in top quartile |
|
32% |
|
40% |
Note 1 |
42% |
45% |
50% |
|
SX28 |
% of BV PIs which have improved |
|
64% |
|
45% |
54% |
60% |
62% |
65% |
|
SX29 |
% of BV and Local PIs which have improved (Note 2) |
|
62% |
|
55% |
52% |
58% |
60% |
65% |
|
SX32 |
% of BV PIs which have worsened (Note 2) |
|
27% |
|
25% |
30% |
20% |
17.5% |
15% |
|
SX33 |
% of BV and Local PIs which have worsened (Note 2) |
|
27% |
|
20% |
35% |
17.5% |
15% |
12.5% |
| Corporate Health | |||||||||
|
SF713 |
Average spending on training per employee |
£400 |
£347 |
|
£400 |
£250 |
£450 |
£450 |
£450 |
|
SF714 |
% staff who think Council is good employer to work for |
80% |
80% |
|
2 yearly |
|
83% |
2 yearly |
88% |
|
SF715 |
% councillors attending at least one training session (Note 3) |
80% |
85% |
|
85% |
61.4% |
68% |
72% |
78% |
|
SX5 |
% employees leaving voluntarily |
12% |
8.1% |
|
10% |
10.1% |
13% |
13% |
12% |
|
SX20 |
% staff with completed staff appraisal (Note 4) |
100% |
97% |
|
100% |
100% |
100% |
100% |
100% |
Note 1: SX27 - This data will not be available until the DCLG publishes the national comparative information in December 2006.
Note 2: SX29, 32 & 33 – These figures may change once the data has been audited in September 2006.
Note 3: SF715 - The 05/06 target was not achieved as the budget was cut from £11,560 to £5,560 due to capping.
Note 4: SX20 - Some appraisals were not completed on time, due to workload and restructuring pressures. The deadline was extended to 31st May for 2006 only.
Table 25 - Income, Finance & Efficiency
|
# |
PI Description |
Past Performance |
Future Targets |
||||||
|
04/05 |
05/06 |
06/07 |
07/08 |
08/09 |
|||||
|
Target |
Actual |
Upper Quartile |
Target |
Actual |
Target |
Target |
Target |
||
|
BV9 |
% Council Tax collected |
99.2% |
98.3% |
98.5% |
98.6% |
98.3% |
98.8% |
99% |
99.2% |
|
BV10 |
% non-domestic rates received |
99% |
98.5% |
99.2% |
98.8% |
98.5% |
99% |
99.2% |
99.4% |
|
BV66a |
% rent collected |
99% |
97.4% |
98.74% |
98% |
97.29% |
98% |
98.3% |
98.5% |
|
BV66b |
% tenants with more than 7 weeks arrears |
|
|
New 5/6 |
Not set |
6.03% |
5.5% |
5.5% |
4.5% |
|
BV66c |
% arrears tenants with Notices Seeking Possession served |
|
|
New 5/6 |
Not set |
20.18% |
30% |
25% |
20% |
|
BV66d |
% tenants evicted due to arrears |
|
|
New 5/6 |
0% |
0% |
0% |
0% |
0% |
|
BV76a |
Benefit claimants visited per 1,000 caseload (Note 5) |
375 |
410.75 |
296.6 |
415 |
421 |
400 |
400 |
400 |
|
BV76b |
Fraud investigators employed per 1,000 caseload (Note 5) |
0.3 |
0.19 |
No data |
0.19 |
0.18 |
0.17 |
0.17 |
0.17 |
|
BV76c |
Fraud investigations per 1,000 caseload |
60 |
59.67 |
59.53 |
45 |
43.91 |
44 |
44 |
44 |
|
BV76d |
Prosecutions/sanctions per 1,000 caseload |
4 |
7.51 |
6.25 |
7.5 |
10.09 |
10 |
10 |
10 |
|
BV79a |
% cases where benefit calculation was correct |
100% |
98.8% |
99% |
99.1% |
98% |
99% |
99% |
99% |
|
BV79bi |
% overpayment recovered excl: Council Tax. (was BV79b) |
62% |
65.71% |
53.59% |
Not set |
51% |
52.5% |
53% |
53.5% |
|
BV79bii |
% Housing Benefit overpayments recovered |
|
|
New 5/6 |
Not set |
28.04% |
29% |
29.5% |
30% |
|
BV79biii |
% Housing Benefit overpayments written off |
|
|
New 5/6 |
Not set |
3.27% |
3% |
3% |
3% |
|
SF706 |
Percentile (%) position in the CIPFA benchmarking group for rate of return on investments. |
New 4/5 |
99% |
|
Note 2 |
Note 3 |
Note 2 |
Note 2 |
Note 2 |
|
SF707 |
% variation GF outturn and the original Budget (Note 4) |
<3% |
4.7% |
|
<3% |
10% |
<3% |
<3% |
<3% |
|
SX17 |
Income (£'s) from other funding agencies as result of the Community Services capital grants programme |
100,000 |
131,481 |
|
105,000 |
195,229 |
150,000 |
160,000 |
170,000 |
Note 1: SF706 - South Cambridgeshire achieved an 04/05 rate of return of 4.84%, which resulted in our being second out of a group of 139 authorities that reported to CIPFA. The rate of return for the 139 authorities ranged from 4.45% to 4.92% and the average was 4.65%.
Note 2: SF706 - The annual target is "to achieve a greater return than the CIPFA average over a 5-year rolling period".
Note 3: SF706 - The actual is not known as it depends on the CIPFA benchmarking group performance, which will not be known until late in 2006.
Note 4: SF707 - The Council’s 05/06 budget was substantially reduced from the original because of capping.
Note 5: BV76a/b – The number of claimants visited per 1,000 caseload is expected to reduce due to an increasing caseload.
Table 26 - Satisfaction with Services & Service Delivery
|
# |
PI Description |
Past Performance |
Future Targets |
||||||
|
04/05 |
05/06 |
06/07 |
07/08 |
08/09 |
|||||
|
Target |
Actual |
Upper Quartile |
Target |
Actual |
Target |
Target |
Target |
||
| Satisfaction with Services | |||||||||
|
BV111 |
% planning applicants satisfied |
|
|
81% |
|
|
80% |
|
|
|
SE223 |
% pest control customers satisfied with the service |
90% |
93% |
|
93% |
85% |
91% |
91% |
92% |
|
SE226 |
% satisfied with the way their EH request was handled |
92% |
89% |
|
92% |
82% |
92% |
93% |
93% |
|
SH328 |
% tenants who returned slip, satisfied with refurbishments |
|
|
New 5/6 |
90% |
91% |
92% |
94% |
95% |
|
SP908 |
% satisfaction of listed building applicants |
90% |
90% |
|
90% |
90% |
90% |
90% |
90% |
|
SX4 |
% satisfied with how they can contact the Council |
|
58% |
|
|
|
65% |
|
|
| Service Delivery | |||||||||
|
BV212 |
Average days to re-let council houses (was SH308) |
35 |
38 |
No data |
30 |
29 |
21 |
19 |
17 |
|
SE224 |
% missed collections put right within time limits - was SE200 |
|
85% |
New 5/6 |
95% |
100% |
100% |
100% |
100% |
|
SE225 |
% pest control first treatments within 4 working days |
80% |
90% |
|
90% |
85% |
83% |
85% |
87% |
|
SH301 |
% non-urgent repairs completed in time |
90% |
90% |
|
92% |
83% |
93% |
94% |
95% |
|
SH309 |
% urgent repairs completed within government time limits |
95% |
93% |
|
96% |
96% |
96% |
96% |
96% |
|
SH310 |
Average calendar days to complete non-urgent response repairs |
24 |
20 |
|
20 |
17 |
16 |
15 |
14 |
|
SH316 |
% homelessness applications processed within 33 working days |
85% |
90.6% |
|
92% |
85.6% |
End 6/7 |
|
|
|
SP902 |
% Planning decisions delegated to officers |
90% |
90% |
|
90% |
90% |
90% |
95% |
95% |
|
SP921 |
% of household planning applications within 8 weeks |
75% |
87% |
|
87% |
87% |
90% |
90% |
90% |
|
SP925 |
% building control applications decided within relevant period |
|
|
New 5/6 |
90% |
99% |
99% |
99% |
99% |
|
SX25 |
Average days to respond to standard search, received by post |
8 |
8 |
|
8 |
8 |
4 |
3 |
3 |
Table 27 - Quality of Service
|
# |
PI Description |
Past Performance |
Future Targets |
||||||
|
04/05 |
05/06 |
06/07 |
07/08 |
08/09 |
|||||
|
Target |
Actual |
Upper Quartile |
Target |
Actual |
Target |
Target |
Target |
||
|
BV204 |
% appeals allowed against planning application refusals |
36% |
18.5% |
24% |
36% |
28.6% |
36% |
36% |
36% |
|
BV205 |
Score against a planning quality of service checklist |
New 4/5 |
94.4% |
88.9% |
90% |
90% |
90% |
90% |
90% |
|
SE201 |
Collections missed per 100,000 collections of household waste |
50 |
77 |
|
50 |
45 |
50 |
45 |
40 |
|
SH327 |
% repairs where appointment was made & kept (Note 1) |
90% |
88% |
|
92% |
94% |
94% |
95% |
96% |
Note 1: BV185 - This was a national PI (BV185) up to 04/05. It was renumbered and retained as a valued local PI.
Table 28 - Cleaner Villages & Environmental Quality
|
# |
PI Description |
Past Performance |
Future Targets |
||||||
|
04/05 |
05/06 |
06/07 |
07/08 |
08/09 |
|||||
|
Target |
Actual |
Upper Quartile |
Target |
Actual |
Target |
Target |
Target |
||
| Cleaner Villages | |||||||||
|
BV199a |
% land/highways with combined deposits/litter and detritus |
35% |
35% |
10% |
33% |
30% |
29% |
29% |
29% |
|
BV199b |
% relevant land/highways with unacceptable graffiti visible |
|
|
New 5/6 |
Not set |
6% |
6% |
5% |
5% |
|
BV199c |
% relevant land/highways with unacceptable visible fly-posting |
|
|
New 5/6 |
Not set |
3% |
3% |
3% |
3% |
|
BV199d |
Reduction in fly-tipping incidents and increase in enforcement (Note 1) |
|
|
New 5/6 |
Not set |
1 |
1 |
1 |
1 |
| Environmental Quality | |||||||||
|
BV216a |
Land contamination 'sites of potential concern' |
|
|
New 5/6 |
Not set |
551 |
540 |
540 |
540 |
|
BV216b |
% of sites for which sufficient detailed information is available to decide whether remediation of the land is necessary |
|
|
New 5/6 |
Not set |
9% |
15% |
21% |
27% |
|
BV219a |
Total number of conservation areas |
|
|
New 5/6 |
84 |
84 |
85 |
86 |
86 |
|
BV219b |
% conservation areas with up-to-date character appraisal |
|
|
New 5/6 |
10.71% |
10.71% |
16.47% |
22.09% |
27% |
|
BV219c |
% conservation areas with published management proposals |
|
|
New 5/6 |
10.71% |
10.71% |
16.47% |
22.09% |
27% |
|
SP903 |
% buildings taken off buildings at risk register |
8% |
15% |
|
8% |
3% |
6% |
6% |
7% |
|
SP904 |
Historic buildings improved as result of LA action |
15 |
30 |
|
22 |
21 |
15 |
16 |
17 |
|
SP905 |
Metres hedges/hedgerow trees created with LA support |
4,000 |
4,000 |
|
4,200 |
4,200 |
4,400 |
4,600 |
4,700 |
|
SP931 |
Landscape schemes implemented |
|
|
New 5/6 |
70 |
39 |
72 |
74 |
76 |
Note 1: BV199d - There are 4 possible scores (i.e. 1 , 2, 3 or 4). 1 is the highest achievable and is otherwise scored as 'Very Effective'. This score indicates that this authority has 'decreased the number of incidents of fly-tipping and increased the number of enforcement actions'.
Table 29 - Community Safety & Community Services
|
# |
PI Description |
Past Performance |
Future Targets |
||||||
|
04/05 |
05/06 |
06/07 |
07/08 |
08/09 |
|||||
|
Target |
Actual |
Upper Quartile |
Target |
Actual |
Target |
Target |
Target |
||
| Community Safety | |||||||||
|
BV218a |
% abandoned vehicle new reports investigated within 24 hours |
|
|
New 5/6 |
85% |
76% |
85% |
85% |
87% |
|
BV218b |
% abandoned vehicles removed within 24 hours of when LA legally entitled to remove the vehicle |
|
|
New 5/6 |
80% |
85% |
85% |
85% |
87% |
|
BV225 |
Actions against domestic violence (Replaces BV176) |
|
|
New 5/6 |
Not set |
54.5% |
91% |
91% |
91% |
|
SX7 |
% feeling safe outside during the day (Note 1) |
|
|
|
95% |
93% |
|
95% |
|
|
SX8 |
% feeling safe outside at night (Note 1) |
|
|
|
73% |
64% |
|
73% |
|
|
SX9 |
% feeling safe alone in home after dark (Note 1) |
|
|
|
88% |
84% |
|
88% |
|
| Community Services | |||||||||
|
SX10 |
Under 18's in Active Sports Programme |
1,300 |
4,000 |
|
3,500 |
Note 2 |
|
|
|
|
SX11 |
Teams entering Youth debating competition |
15 |
10 |
|
12 |
Note 2 |
|
|
|
|
SX12 |
% Arts Strategy action plan implemented |
95% |
95% |
|
Not set |
Note 2 |
|
|
|
|
SX13 |
% Sports Strategy action plan implemented |
Not set |
Not set |
|
Not set |
Note 2 |
|
|
|
|
SX14 |
% Community Development Strategy implemented |
|
98% |
|
Not set |
Note 2 |
|
|
|
|
SX15 |
% Dual Use Strategy work completed |
33% |
44% |
|
66% |
66% |
88% |
100% |
100% |
Note 1: SX7, 8 & 9 – These are identified from 2-yearly surveys carried out Countywide.
Note 2: SX10 to 14– Following budget cuts these PIs have been deleted and will be replaced as part of the work to agree a joint Arts, Sports and Community Services Strategy.
Table 30 - Housing Provision
|
# |
PI Description |
Past Performance |
Future Targets |
||||||
|
04/05 |
05/06 |
06/07 |
07/08 |
08/09 |
|||||
|
Target |
Actual |
Upper Quartile |
Target |
Actual |
Target |
Target |
Target |
||
|
BV183a |
Weeks in B&B of relevant homeless households – Note 1 |
4 |
4 |
1 |
3 |
5 |
3 |
2 |
2 |
|
BV183b |
Average weeks in hostels of relevant homeless households |
30 |
29 |
Nil |
28 |
29 |
24 |
20 |
16 |
|
BV184a |
% council houses which were non-decent at 1st April 2004 |
20% |
20% |
17% |
11% |
10% |
5% |
2% |
0% |
|
BV184b |
% change of non-decent council houses at 31 Mar 2005 |
50% |
48.1% |
No data |
79% |
63.8% |
50% |
50% |
0% |
|
BV203 |
% annual change in average number of families in temporary accommodation under homelessness legislation |
New 4/5 |
9.13% |
- 9.4% |
0% |
- 3.14% |
-5% |
-5% |
-5% |
|
BV213 |
Homelessness cases prevented per thousand households |
|
|
New 5/6 |
Not set |
1% |
1% |
1% |
1% |
|
BV214 |
% households accepted as homeless who were previously accepted as homeless |
|
|
New 5/6 |
3% |
2.4% |
2% |
2% |
2% |
Note 1: BV183a – The national standard for 05/06 and again for 06/07 is to achieve a performance of ‘under 6 weeks’.
Table 31 - A Better Future through Partnership
|
# |
PI Description |
Past Performance |
Future Targets |
||||||
|
04/05 |
05/06 |
06/07 |
07/08 |
08/09 |
|||||
|
Target |
Actual |
Upper Quartile |
Target |
Actual |
Target |
Target |
Target |
||
|
BV226a |
Spend on advice/guidance services provided by external organisations (Replaces BV177) |
|
|
New 5/6 |
|
Nil |
Not set |
Not set |
Not set |
|
BV226b |
% spent on advice/guidance service given to organisations with CLS Quality Mark at "General Help" level and above |
|
|
New 5/6 |
|
Nil |
Not set |
Not set |
Not set |
|
BV226c |
Spend on advice/guidance in housing, welfare benefits and consumer matters, provided directly by LA to the public (00’s). |
|
|
New 5/6 |
|
£170.80 Note 1 |
Not set |
Not set |
Not set |
|
SF710 |
% satisfied they can influence local decisions (Note 2) |
|
|
|
25% |
17% |
|
33% |
|
|
SH302 |
% Tenants satisfied with response repairs |
90% |
89% |
|
91% |
95% |
95% |
95% |
95% |
|
SX1 |
% turnout for local elections (Note 3) |
36% |
45.16% |
|
68% |
68.57% |
40% |
41% |
42% |
|
SX2 |
% households returning annual canvas form |
96% |
96.4% |
|
96.5% |
95.8% |
96% |
96.5% |
97% |
|
SX3 |
% residents who feel the council lets them know what it is doing and listens to their concerns (Note 4) |
|
70% |
|
|
|
72% |
|
|
|
SX16 |
Villages with completed Parish plans |
8 |
8 |
|
10 |
16 |
20 |
24 |
28 |
Note 1: BV226c – The actual estimated figure is £170,830. This is based on a proportion of the total salary budget for the Housing Advice and Homelessness section. We are required to supply an estimate of staff time spent on giving Homelessness Advice. The data will not be subject to audit.
Note 2. SF710 – Obtained through the countywide 2-yearly Quality of Life Survey.
Note 3: SX1 - Local elections will take place in a third of the district in 2006 and 2007. The scope for publicity is reduced for these localised elections and turnout is likely to be relatively low.
Note 4: SX3 – Data is obtained from a 3-yearly national survey and the 04/05 figure is the 03/04 actual.
Table 32 - A Sustainable Future for South Cambridgeshire
|
# |
PI Description |
Past Performance |
Future Targets |
||||||
|
04/05 |
05/06 |
06/07 |
07/08 |
08/09 |
|||||
|
Target |
Actual |
Upper Quartile |
Target |
Actual |
Target |
Target |
Target |
||
|
BV8 |
% undisputed invoices paid within 30 days |
100% |
92.42% |
97% |
98% |
95.21% |
97% |
97% |
97% |
|
BV63 |
Average SAP rating of council houses |
62% |
62% |
67% |
65% |
65% |
66% |
67% |
69% |
|
BV82ai |
% tonnage of household waste recycled |
17.8% |
17.8% |
19.35% |
18% |
18.1% |
19% |
20% |
21% |
|
BV82aii |
Tonnage household waste sent for recycling |
|
9,850 |
New 5/6 |
10,000 |
10,615 |
10,700 |
11,200 |
11,600 |
|
BV82bi |
% household waste composted or anaerobicly digested |
22.3% |
29% |
10.56% |
30% |
31.3% |
31% |
32% |
34% |
|
BV82bii |
Tonnes household waste composted or anaerobicly digested |
|
16,100 |
New 5/6 |
17,000 |
18,330 |
18,000 |
18,200 |
18,600 |
|
BV84a |
Kgms household waste collected per head |
374 |
422.1 |
380.8 |
433 |
434.2 |
440 |
445 |
450 |
|
BV84b |
% change in kilograms household waste collected per head |
|
22.3% |
New 5/6 |
1.1% |
2.87% |
1.34% |
1.14% |
1.12% |
|
BV91a |
% served by one recyclable kerbside collection |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
100% |
|
BV91b |
% served by two recyclable kerbside collection |
|
100% |
New 5/6 |
100% |
100% |
100% |
100% |
100% |
|
BV106 |
% new homes built on previously developed land |
37% |
32.7% |
90.1% |
27% |
33% |
37% |
37% |
37% |
|
BV200a |
Did the authority submit the Local Development Scheme (LDS) by 28th March 2005? (amended 05/06) |
Yes |
Yes |
51% Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
BV200b |
Has the authority met the LDS milestones? (amended 05/06) |
Yes |
N/A |
69% Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
BV200c |
Did authority publish monitoring report by December? |
|
|
New 5/6 |
Yes |
Yes |
Yes |
Yes |
Yes |
|
SP901 |
Hectares of local nature reserve per 1,000 population |
6.76 |
6.76 |
|
6.78 |
10.59 |
10.8 |
11 |
11.2 |
|
SX21 |
% SCDC single car users (Note 1) |
49% |
68% |
|
49% |
64% |
60% |
55% |
49% |
Note 1: SX21 - As part of the move to Cambourne the agreed planning permission required the authority to achieve a target of 49%.