5.5 Transformation Project
We have initiated the Transformation Project in order to: -
- Complete the Council restructuring which started three years ago.
- Focus the organisation on providing efficient customer service.
- Make greater use of our ICT capacity and in particular the Contact Centre to improve customer service.
- Achieve efficiencies.
The main aspects of the Transformation Project are to: -
- Review and restructure the top two tiers of management. The Council has reduced its Senior Management Team from a Chief Executive and 3 Directors to a Chief Executive and Executive Director (achieving savings of £107,000 pa by 2007/08). Next we will review the structure and roles of the heads of service reporting to the Chief Executive and Executive Director.
- Undertake a business process review for all major services of the council in order to make the most efficient use of new technology and focus on improving customer service. These reviews will take place during 2006/07. We have included a target saving (of £271,000 in 2007/08) in the Medium Term Financial Strategy to be achieved by these reviews.
Milestones for the Transformation Project are given in Chapter 9.