HOUSING SERVICES
Tel: 03450 450 051
Mon - Sat: 8.00am - 8.00pm (except Bank Holidays)
Fax: 01954 713148
duty.housing@scambs.gov.uk (This link will open in a new window)
HOUSING ADVICE
Call for an appointment to ensure an advisor is available
8.30am - 5.00pm Mon - Thurs
8.30am - 4.30pm Fridays
housing.advice@scambs.gov.uk (This link will open in a new window)
![]()
Address, directions & map to our headquarters
RELATED LINKS
EXTERNAL LINKS
- Tenant Services Authority (This link will open in a new window)
- Tenant Participation Advisory Service (This link will open in a new window)
- Citizens Advice Bureau (This link will open in a new window)
- Cambridgeshire.net (This link will open in a new window)
- DirectGov (This link will open in a new window)
Protocol for Consultation on Housing Issues
The Council is committed to making decisions in respect of its housing functions that are informed by and, wherever possible, reflect local aspirations and priorities. To this end before making any decisions in relation to specific housing issues that affect one or more parishes the Council will normally conduct a local consultation exercise in accordance with the following principles:
- consultation will be carried out when proposals are at a formative stage;
- sufficient background details and supporting information together with reasons will be given for the proposals to permit intelligent consideration and response
- adequate time will be given for consideration and response
- the outcome of the local consultation will be conscientiously taken into account in finalising any proposals.
It was therefore agreed at the Housing Portfolio meeting on 4th April 2007 to adopt a Protocol which will provide clear guidance on the Council's approach to consultation on housing issues for both staff and local representatives which will manage expectations and provide a standard and consistent approach.
Download a copy of the Protocol for Consultation on Housing Issues.

