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HOUSING SERVICES

Tel: 08450 450 051

Mon - Sat: 8.00am - 8.00pm (except Bank Holidays)
Fax: 01954 713148
Email: duty.housing@scambs.gov.uk

Address, directions & map

The role of the sheltered housing officer

The sheltered housing officer is there to provide you with support, deal with emergency situations and assist you to obtain and access other services you may require, such as home care, chiropody or the meals service. Sheltered housing officers are not on duty 24 hours a day and cannot provide nursing or home care services.

Here are some of the things they get involved in:

• daily contact between 9.00 am and 5.00 pm, Monday - Friday
• management of the communal facilities at a designated scheme
• reporting and monitoring repairs relating to the communal facilities
• assessing tenants' levels of need by completing support plans and arranging appropriate services like home carers, social services, etc.
• co-ordinating communal activities for residents and older people in the community
• working jointly with housing services officers on accompanied viewings
• sign-up and induction for new tenants and equity share leaseholders
• installing community lifelines, equipment testing and collecting equipment
• working jointly with housing services officers on tenancy issues, estate management, grounds maintenance concerns and improvements

Because of security risks staff are no longer allowed to collect pensions, nor are they permitted to collect prescriptions. Sheltered housing officers may not administer medication. The sheltered housing officer will be able to offer advice to you and your family.