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HOUSING SERVICES

Tel: 08450 450 051

Mon - Sat: 8.00am - 8.00pm (except Bank Holidays)
Fax: 01954 713148
Email: duty.housing@scambs.gov.uk

Address, directions & map

Communal Services

The costs of maintaining and running communal areas are met through the weekly service charge. The types of service and facilities will vary at different schemes, but may include the following:

Cleaning

Cleaning corridors, stairs, floors and windows in communal areas.

Gardening

Maintaining communal gardens, lawns, shrubs and trees.

Communal Rooms

These are used for a variety of social events and services such as chiropody and hairdressing. Your sheltered housing officer will advise you or let you have a newsletter which will tell you what is going on.

The communal facilities are also used on occasions by outside organisations and sometimes for council purposes such as training and meetings.

You may also arrange a booking with your sheltered housing officer if you wish to use the room, for example, for a birthday or wedding anniversary celebration.

Please note that no animals, except guide or support dogs are allowed in the communal facilities for health and safety reasons. The Council's "no smoking" policy also applies.

Laundry facilities

The laundry is for residents' personal use only. If you have a carer he or she may put the laundry in for you. The laundry is not for use by non-residents. Your sheltered housing officer will show you how to use the laundry and explain the rota system.

Television

Some residents in sheltered schemes may qualify for a discounted or concessionary TV licence and will not have to buy a licence in their own home. Residents may still be asked to contribute to a scheme licence for a television in the communal room.

Guest rooms

Some schemes have a furnished guest room in which your relatives or friends may stay overnight, for a small charge, either when on a social visit or at the times they are giving you support. If a friend or relative would like to use the room this can be arranged through the sheltered housing officer.