HOUSING SERVICES
Tel: 03450 450 051
Mon - Sat: 8.00am - 8.00pm (except Bank Holidays)
Fax: 01954 713148
duty.housing@scambs.gov.uk (This link will open in a new window)
HOUSING ADVICE
Call for an appointment to ensure an advisor is available
8.30am - 5.00pm Mon - Thurs
8.30am - 4.30pm Fridays
housing.advice@scambs.gov.uk (This link will open in a new window)
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Address, directions & map to our headquarters
RELATED LINKS
EXTERNAL LINKS
- Tenant Services Authority (This link will open in a new window)
- Tenant Participation Advisory Service (This link will open in a new window)
- Citizens Advice Bureau (This link will open in a new window)
- Cambridgeshire.net (This link will open in a new window)
- DirectGov (This link will open in a new window)
Reporting Repairs - Priorities
When a repair is reported a priority code is given, which will indicate the timescale for the works to be completed. This is based on the urgency of the job and the availability of labour. These response times are set by law and not the Council.
REPAIR RESPONSE TIMES
| Category of repair | Response time |
|---|---|
| emergency (office hours) | 3 hours |
| emergency (out of hours) | 4 hours |
| urgent repairs (non-emergency) | 24 hours |
| non-urgent repair requests | 10 working days |
| other repair requests | 21 working days |

