Reporting Repairs - Priorities

When a repair is reported a priority code is given, which will indicate the timescale for the works to be completed. This is based on the urgency of the job and the availability of labour. These response times are set by law and not the Council.

REPAIR RESPONSE TIMES

 
Category of repairResponse time
emergency (office hours)3 hours
emergency (out of hours)4 hours
urgent repairs (non-emergency)24 hours
non-urgent repair requests10 working days
other repair requests21 working days

 


Stonewall, Gay and Lesbian Charity - opens in a new windowBeacon Authority logoInvestor in People logo