• Repairs
  • Chasing up repairs
    
  • Complaints regarding repairs/contractors
    
  • Contractors
    
  • Decoration allowance
    
  • Gaining access
    
  • Leaseholders responsibilities
    
  • Repair priorities
    
  • Reporting a repair
    
  • Reporting repairs - Appointments
    
  • Right to repair
    
  • Tenants responsibilities for repair
    
  • The councils responsibilities
    

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HOUSING SERVICES

Tel: 03450 450 051

Mon - Sat: 8.00am - 8.00pm (except Bank Holidays)

Fax: 01954 713148
duty.housing@scambs.gov.uk (This link will open in a new window)

HOUSING ADVICE
Call for an appointment to ensure an advisor is available

8.30am - 5.00pm Mon - Thurs
8.30am - 4.30pm Fridays
housing.advice@scambs.gov.uk (This link will open in a new window)


Address, directions & map to our headquarters

Complaints Regarding Repairs/Contractors

Should you be dissatisfied with the standard of the repair, or the time taken to carry out the work, you should contact the Council in writing and explain the problem.

How do I complain?

Any complaints must be made in writing to housing services - important information to include:

• Name
• Address
• Nature of complaint
• Contractor details if known

What happens next?

The Housing Department will reply within 14 days of receipt of your letter. They will investigate your complaint and inform you of the outcome.

If you feel that your complaint has not been dealt with satisfactorily you have the right to make a formal complaint to the Council through the complaints procedure.

Subsequently, you have the right to complain to the Ombudsman either direct or via your local councillor.