• Getting Involved
  • Disability Forum
    
  • Leaseholder forum
    
  • Sheltered housing forums
    
  • South Cambs Magazine
    
  • Tenant and residents groups
    
  • Tenant compact
    
  • Tenant participation group
    
  • Village voices
    

• Bin collection & recycling

• Business

• Community and living

• Council and democracy

• Council tax, benefits and finance

• Environment & planning

• Job vacancies

• Learning and education

• Leisure and culture

• Pay my bill

• Policing and public safety

• Social care and health

• Transport and streets

• Useful links

HOUSING SERVICES

Tel: 03450 450 051

Mon - Fri: 8.00am - 8.00pm
Sat: 9.00am - 1.00pm
Fax: 01954 713148
duty.housing@scambs.gov.uk (This link will open in a new window)

HOUSING ADVICE
Call for an appointment to ensure an advisor is available

8.30am - 5.00pm Mon - Thurs
8.30am - 4.30pm Fridays
housing.advice@scambs.gov.uk (This link will open in a new window)


Address, directions & map to our headquarters

Tenant Compact

The Tenant Compact is a partnership agreement between tenants (residents), leaseholders and South Cambridgeshire District Council to ensure that the objectives of the Resident Involvement Strategy are delivered.

The TSA became the new regulatory body for social housing in April 2010, and because of these new arrangements this agreement will be reviewed annually.

This compact will encourage participation and two way dialogue in the decision making process by offering a wide variety of opportunities for people to become involved in a manner and at a level that they are comfortable with. It is only by involving tenants and leaseholders in the setting, monitoring and review of housing services that we can hope to bring about sustainable improvements in the quality of services provided. The compact will be monitored quarterly and reviewed annually in September to inform the budget setting and service planning processes and to ensure it meets its aims and objectives and reflects good practice.

The production of this compact is a key objective of the Resident Involvement Strategy.

Aims and objectives

The main aim of this Agreement is to provide a range of opportunities for meaningful and informed participation and involvement of tenants/residents in housing and other services provided in their local community

The main aim of this compact is to provide a range of opportunities for meaningful and informed involvement of tenants/residents in housing and other services provided in their local community.

The key objectives underpinning this aim are to:

• Set out our joint commitment to participation of tenants in the housing service within South Cambridgeshire.
• Provide a range of opportunities for tenant involvement in housing issues so people can participate in whatever way they wish and at a level that meets their requirements.
• Encourage active involvement of all groups and sections of the community.
• Develop the capacity of individuals to make an effective contribution to the improvement of housing services.
• Ensure that housing services are responsive to the needs and aspirations of the people they are provided for.
• Promote choice in the housing services provided.
• Ensure tenants have the ability to influence services provided by South Cambridgeshire District Council and other service providers in their local communities.

Download

• The Tenant Compact 2010
• Resident Involvement Strategy

For more information or to give feedback, please contact duty.housing@scambs.gov.uk