HOUSING SERVICES
Tel: 03450 450 051
Mon - Sat: 8.00am - 8.00pm (except Bank Holidays)
Fax: 01954 713148
duty.housing@scambs.gov.uk (This link will open in a new window)
HOUSING ADVICE
Call for an appointment to ensure an advisor is available
8.30am - 5.00pm Mon - Thurs
8.30am - 4.30pm Fridays
housing.advice@scambs.gov.uk (This link will open in a new window)
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Address, directions & map to our headquarters
RELATED LINKS
EXTERNAL LINKS
- Tenant Services Authority (This link will open in a new window)
- Tenant Participation Advisory Service (This link will open in a new window)
- Citizens Advice Bureau (This link will open in a new window)
- Cambridgeshire.net (This link will open in a new window)
- DirectGov (This link will open in a new window)
Housing in poor condition (Private Landlord)
- Section 604 (1) of the Housing Act 1985
- Landlords Responsibilities
- Safety of Gas Appliances
- Responsibilities for Damp
- Furniture and Furnishing
- The Council's Involvement
- Work in Default
- How to report a problem
If you are renting a house, flat or room from a private landlord, it should:
- be free from dampness and condensation.
- have proper bathroom and kitchen facilities.
- be in generally good repair.
- have adequate heating.
- have good ventilation and lighting.
- have proper means of drainage and water supply.
- not be overcrowded.
- be constructed so as to ensure your comfort and enjoyment.
If not, the Environmental Health Department can legally require your landlord to provide these facilities.
South Cambridgeshire's Environmental Health Officers work to ensure that homes in the private sector whether owned or rented are fit for human habitation and kept in reasonable repair. Enforcement action may be taken against some landlords who fail to maintain privately rented property in reasonable repair and with adequate facilities.
Your landlord is responsible for maintaining your home up to a reasonable standard of repair.
act Section 604 (1) of the Housing Act 1985 as amended states that a dwelling house must meet the nine criteria below:
a) it is structurally stable;
b) it is free from serious disrepair;
c) it is free from dampness prejudicial to the health of the occupants (if any);
d) it has adequate provision for lighting, heating and ventilation;
e) it has adequate piped supply of wholesome water;
f) there are satisfactory facilities in the dwelling house for the preparation and cooking of food, including a sink with a satisfactory supply of hot and cold water;
g) it has a suitably located water-closet for the exclusive use of the occupants (if any);
h) it has, for the exclusive use of the occupants (if any), a suitably located fixed bath or shower and wash-hand basin each of which is provided with a satisfactory supply of hot and cold water; and
i) it has an effective system for the draining of foul, waste and surface water.
Landlords Responsibilities
The landlord is normally responsible for:
- The structure and exterior of the property
- The structure and exterior of the building, including the roof, guttering, chimneys, plasterwork, walls, windows and doors.
- For ensuring that equipment for supplying utilities is kept in good condition. This includes: pipes supplying gas, electricity or water, flues (e.g. for gas boilers) and ventilation,drains
- Gas appliances The landlord is responsible for ensuring any gas appliances (including gas boilers) are safely-installed and working properly. The landlord should be able to produce a gas safety certificate upon request. Appliances should be regularly tested by a qualified Corgi inspector. The landlord is also responsible for the hot water supply. Enforcement of gas safety is the responsibility of the Health and Safety Executive (This link will open in a new window).
Safety of Gas Appliances
All gas appliances must be maintained in good order and an annual safety check must be made by a tradesman who is CORGI approved. (Council of Registered Gas Installers). A record of the safety check must be made available to you within 28 days of each annual check.
Who is responsible for damp?
The landlord is responsible if:
- the damp is caused by a structural defect in the property
- the property lacks damp proofing
- the property is poorly ventilated
- there is a hole in the roof
In order to get the landlord to carry out the work, it may be necessary to show that the damp is affecting your health.
The landlord may not be responsible if the damp is caused by condensation due to clothes being dried inside rooms or by an ineffective heating system which may be the responsibility of the tenant. In these circumstances tenants should seek advice to establish who is responsible for repairs.
Furniture and furnishings
All furniture and furnishings should meet the fire resistance requirements of the Furnishing (Fire Safety) Regulations 1988. These regulations set levels of fire resistance for all new and second hand furniture in let accommodation. If you require further advice contact Trading Standards. (This link will open in a new window)
The Council's involvement.
If you feel that items in need of repair are damaging your health you should contact your Landlord in the first instance. If your landlord refuses to carry out repairs, contact Environmental Health team (This link will open in a new window). An officer will inspect the problem and, where necessary, notify the landlord of repairs he is responsible for. If the landlord fails to carry out these repairs and the repairs are sufficiently serious the Council can carry out the repair and charge the landlord for costs.
The council can require landlords to carry out repairs, regardless of tenure and ownership. This usually involves informal consultation with the property owner on repairs needed. If an agreement cannot be reached, or the agreement is not kept, a formal notice will be served requesting the repairs to be done within a specified period of time. Ignoring the formal notice can result in prosecution (with a maximum penalty of £5,000) and/or the council doing the work 'in default'.
Carrying out work in default
In some circumstances the council can carry out works that it has requested others to do. This is called works in default, and it is sometimes the quickest and most satisfactory way of making necessary repairs.
In these cases the council will pay the bill but then recover the costs, including staff time in carrying out the works. The exact procedure varies, but in most cases the debt is registered as a charge at the Local Land Registry. This gives the council powers similar to those of a building society or bank: the debt incurs interest and if it remains unpaid the council can sell the property.
How to report a problem
Explain the problems to the Environmental Health team (This link will open in a new window).

