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HOUSING SERVICES

Tel: 08450 450 051

Contact Centre:
Mon - Sat: 8.00am - 8.00pm
Offices:
Mon - Fri: 8.30am - 5.00pm
Out of Hours:
Emergency repairs and homelessness

Fax: 01954 713148
Email: duty.housing@scambs.gov.uk

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Home-Link Access Strategy (Draft)

Supporting Our Vulnerable Customers

A key requirement for ensuring the success and fairness of the Home-Link scheme is that all customers can access Home-Link and that relevant support is provided where appropriate. This strategy sets out how we will:

• Ensure the Home-Link scheme is designed to meet the needs of all customers
• Provide customers with support and advice on the lettings process where it is needed
• Ensure that appropriate information is readily available.
• Achieve a greater degree of collaboration between the wide range of agencies involved in providing services for vulnerable customers.
• Name the organisations that have signed up to the strategy and will support their customers through the CBL process.

The Home-Link Access Strategy (Draft) strategy has been produced in consultation with statutory and other supported housing groups.

If you have any comments or require any more information please contact us at cbl@scambs.gov.uk.