Housing Services

1 Bed Semi 2 bedroom, end of terrace house

To be the best housing service by providing good quality housing across all tenures that is accessible to all - that enhances residents' quality of life, their health and wellbeing, that supports economic growth and social opportunities, alongside improved energy security and reduced carbon footprints.

In essence, we want to promote the Housing Service as putting the HEART into housing

Health and Wellbeing
Economic Growth and Development
Affordable Housing
Reducing Fuel Poverty and promoting Energy Efficiency
Tackling Homelessness

If you wish to contact Housing Services, see a copy of our customer service standards, or the housing protocol consultation, or the current Affordable Homes & HRA Business Plan and Improvement Plan, or wish to know more following the Audit Commission Inspection of our strategic housing service follow the links below:

South Cambridgeshire District Council provide a wide range of different housing services to a variety of sections within the community, including:

Services for Council tenants and Leaseholders:

Your Service questionnaire

We have recently sent important documents out to all our tenants and leaseholders. The 'Your Service' questionnaire is a customer profiling exercise providing us with important information so that we can begin to match service improvements to peoples' individual needs. The STAR survey is a satisfaction survey providing us with important feedback about our services. The documents are available to view by clicking the links above. Should you have any questions please contact Housing Customer Services team on 03450 450 051, or email duty.housing@scambs.gov.uk (This link will open in a new window)

Tenants Annual Report 2011

This sets out our performance and how we're getting on with the key tasks you worked with us to create last year (called Local Offers). It includes our priorities for the year ahead, how you can work with us to influence this, and other information we think will be useful to you.

Tenant information
Everything you need to know as a council tenant in South Cambridgeshire, including repairs and maintenance to your property, tenancy conditions and how to get involved..

Leaseholder information
Information on the different types of lease held with South Cambridgeshire District Council, including rights and responsibilities and service charges.

Services for the wider community:

Housing Advice, Housing Options & Homelessness
Information and advice about housing, housing options and homelessness.

Applying for housing
Everything you need to know about applying for housing under the Choice Based Lettings Home-Link scheme, including information about low cost home ownership.

Grants and home improvement
Information on Renovation Loans, Disabled Facilities Grants and the Home Repair Assistance scheme.

Strategies and development
For information on the development, monitoring and review of the strategic housing functions of the Authority including the delivery of affordable housing policies, the Housing Strategy and subsidiary documents.