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CONTACT

Council Tax Service
Benefits Service

General enquiries: 03450 450 500

Pay my bill online

Popular FAQs

• How do I claim Housing Benefit and Council Tax benefit?
• What happens if I cannot pay my council tax?
• I live on my own, can I get a council tax discount?
• How is my benefit worked out?
• What is my council tax band and how is this decided?

Other FAQs

Non-Payment Help

To give us the best chance of helping, you should contact the council tax service as soon as you think you're going to have a problem paying your bill.

We may be able to reduce what you have to pay; for example, you may qualify for a discount you didn't know about or you might qualify for Council Tax Benefit. We may also be able to agree a different timetable for making payments.

If we don't know you're having problems paying, we will continue with recovery action and you could end up having to pay a lot more.

Independent Advice

You might benefit from some independent advice from the Citizens Advice Bureau (This link will open in a new window). The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice.