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CONTACT

Council Tax Service
Benefits Service

General enquiries: 03450 450 500

Pay my bill online

Popular FAQs

• How do I claim Housing Benefit and Council Tax benefit?
• What happens if I cannot pay my council tax?
• I live on my own, can I get a council tax discount?
• How is my benefit worked out?
• What is my council tax band and how is this decided?

Other FAQs

Paying your Council Tax / Business Rates

Direct debit

If you wish to pay by direct debit, you can download the Council Tax - Direct Debit Mandate form. Please complete and sign it and return it to us. Alternatively you can contact the council tax service.

If you are already paying by direct Debit, your payments will be collected in accordance with the schedule shown on your bill.

Debit card

If you have a Debit/Credit Card, payment can be made using the Council's 24-hour hotline. To use this method telephone:

• Council Tax: 03450 455 218
• Rent: 03450 455 218
• Business Rates: 03450 455 218
• Sundry Debtors: 03450 455 218

Please have your Debit/Credit Card details, Council Tax reference number and the amount you would like to pay ready. There is a 2.5% surcharge for credit card payments and this will be automatically added to the transaction.

Online payments

To pay online, go to our pay my bill section (This link will open in a new window) or type this into your web browser: www.scambs.gov.uk/paymybill

At the Post Office

You will need a plastic payment card to make payments at the Post Office. No charge is made for this service, which is only currently available to Council Tax and Rent payers. Contact the council tax service if you would like a card.

Find your nearest branch using the Post Office branch locator (This link will open in a new window).

PayPoint - with cash

If you prefer to pay by cash, you can do this through the PayPoint scheme. PayPoints are located in newsagents, convenience stores, supermarkets and garages, most are open long hours, with many seven days a week. To find the nearest one to you use the PayPoint retailer locator website (This link will open in a new window) - simply enter your postcode or village, as instructed.

Please remember to bring your bar-coded payment card or bar-coded Bill to pay at these outlets. Contact the council tax service if you would like a card.

Other methods

If you wish to pay by telephone, Internet Banking, Standing Order, or at a bank or building society, please quote your reference number. The bank details required are as follows:

Sort Code: 40-16-57
Account Number: 61180002
Bank: HSBC, 62 Hills Road, Cambridge
Account Name: Collection Account

The Council is no longer able to accept cash payments at Cambourne as the cash office is now closed.