Information and Communications Technology Strategy 2009 - 2011

Foreword

ICT (Information Communication Technology) continues to be at the forefront of all we do. It has enormous impact on how we carry out our daily activities both in the workplace and in the home. Continuing our drive to excel, we need to be aware of how we can utilise and develop ICT to best effect in delivering service improvements for our residents.

The Council's Information and Communications Technology (ICT) Strategy is the framework document through which we support our services and their delivery to our residents. We continue to focus on interaction with the public and making our earlier investments work. It brings together the Councils commitment to providing effective, efficient services and the realisation of our adopted 3 A's (Aims, Approaches and Actions).

With a 3-year 'rolling horizon', this strategy will be reviewed annually to help ensure it meets our needs. It is not intended to provide detailed analysis, business case or justification for the programmes of work but seeks to provide that strategic guidance to ensure the Council makes best use of its assets and opportunities. A 'living' document, which, with the support of the ICT Steering Group, will help shape our technological future.

Greg Harlock
Chief Executive

Strategy Highlights

Best practice governance to ensure a first class ICT service though which we can deliver high quality public services.
Strong project management ethos to ensure timely completion and delivery.
Adoption of principles for partnership working to encourage the deployment of shared services and a shared strategic vision.
In partnership with Cambridgeshire County Council and Cambridgeshire Direct, the provision of a 'one-stop' service for assisted public access by telephone.
Use of tried and tested technologies to support access to Council systems and services via the Internet or other channels as appropriate to the service being delivered.
Continued development and innovative use of the technology in which we have invested, ensuring it can adapt and grow to match our requirements, provide both our partners and ourselves with the capacity and facilities required to deliver our services including exploration and exploitation of emerging technologies to enable better ways of working.
Modern systems for staff and elected members, based on the Microsoft platform, to provide the functionality, resilience and reliability we require.
A commitment to flexible and remote working.
ICT services which continue to make best use of the Council's investment and provide added value to service areas.
Annual review of the ICT Strategy to ensure adoption of best practice and alignment with the Councils Aims, Approaches and Actions, taking advantage of the enhancements and technological changes in support of that challenge.

Download the ICT Strategy 2009 - 2011 and ICT Strategy Appendix 1.