South Cambridgeshire District Council Customer Service Strategy

The purpose of the Council's Customer Service Strategy is to set out the Council's determination to deliver high quality, responsive, accessible, value for money services; to provide a position statement of where the Council is now in relation to customer service; to set out where it wants to be in the future; and map out how it will get there. This document will provide a strategic overview that will inform service plans and other Council documents and procedures. Its audience is the Council's elected members, staff, partner organisations and its residents and customers.

Download the Councils Customer Service Strategy.