• Customer Service
  • Customer Service Excellence
    
  • Customer Service Standards
    
  • Open day
    

• Bin collection & recycling

• Business

• Community and living

• Council tax, benefits and finance

• Environment & planning

• Housing

• Job vacancies

• Learning and education

• Leisure and culture

• Pay my bill

• Policing and public safety

• Social care and health

• Transport and streets

• Useful links

Tel: 03450 450 500

Contact Centre:
Mon - Fri: 8.00am - 6.00pm
Sat: 9.00am - 1.00pm

Offices:
Mon - Fri: 8.30am - 5.00pm

Fax: 01954 713 149
Minicom: 01480 376743
Email: scdc@scambs.gov.uk (This link will open in a new window)


Address, directions & map for our headquarters


Pay my bill online

Popular FAQs

• Can I view my planning application?
• How do I apply for a concessionary bus pass?
• Do I need Building Regs Approval?
• Tree Preservation Orders (TPO)?
• Do you have allotments available?

All FAQs

Open Day

Local residents were invited to find out more about how we work at our Open Day today.

We opened our doors as part of National Customer Service Week and welcomed residents in to help them understand what we provide for them and how they can make the most of our services. Whether they wanted to find out how Council committee meetings work, more about council housing, what benefits are available to them, to pick up community safety tips, ask about recycling or find out how planning decisions are made.

From 9.30am to 4.30pm our Open Day gave residents the opportunity to talk to council officers from a variety of services about how they can make the most of their council.

For those residents that cannot attend, we have published all display material from our respective service areas:

HR

• Open Day - HR Poster
• Open Day - HR Poster List

Planning and New Communities

• Planning and New Communities
• Planning and New Communities what we do
• Planning and New Communities Contacts

Democratic Services

• Cabinet & Portfolio Holder Meetings (This link will open in a new window)
• Climate Change Working Group (This link will open in a new window)
• Corporate Governance Committee Meetings (This link will open in a new window)
• Electoral Arrangements Committee Meetings (This link will open in a new window)
• Planning Committee and Planning Enforcement Sub-Committee Meetings (This link will open in a new window)
• Standards Committee Meetings (This link will open in a new window)
• Decisions Flowchart
• Decision-Making - the 5 Ws (and How)
• Modern.gov Public Site
• Becoming a Councillor leaflet

Customer Services

Policy and Performance

Revs and Bens

Elections

• Register to vote
• Your right to vote

Councillors

Environmental Services

• Refuse and recycling service
• The Blue Bin
• Recycling for Flats

ASB

Lifeline

• Community Lifeline Service

Community Safety

Housing Development

If you would like the opportunity to talk to our officers directly about any aspect of our service, they are always happy to take your calls; their respective telephone numbers and email addresses are available on the website.

SCDC is one of only a handful of councils in the country to receive Customer Service Excellence accreditation - the Government's national standard for public bodies that display excellent customer service - across the whole organisation.